Shipping and Delivery Policy

ORDER PROCESSING

Please allow 1 to 3 working days to process your order. Expect an email to let you know your order is on the way!

STORE PICKUP

Orders can be picked up at the following address: 26-C, Street 5, Badar Commercial, DHA Phase 5 Defence Housing Authority, Karachi, Pakistan, from 12 PM to 09 PM, Monday through Saturday. You will receive an email when your order is ready for pickup.

LOCAL DELIVERY

We deliver throughout Pakistan with our well-reputed logistics partner. We ensure that every order is handled with care and delivered in a timely manner, with our standard delivery time ranging from 4 to 9 working days. The delivery charges depend on factors such as your location, item weight, and dimensions. In general, the bigger or heavier the package, the more shipping costs you pay. 

INTERNATIONAL DELIVERY

We offer worldwide shipping. For more information, such as delivery charges and estimated delivery time, please contact us.

Please note that we may be subject to various rules and restrictions regarding some international deliveries, and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 15 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return. If you have questions about returns, please review our Return Policy.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us.